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Noticeboard

**Bank Holiday Weekend**

The Practice will be closed on Monday 27th May 2019.  Please ensure you order your prescriptions in plenty of time and collect them before 6.00 pm on Friday 24th May 2019.  We will open again at 8.00 am Tuesday 28th May 2019.

Prescriptions

Please allow 48 hours for collection at the practice and 72 hours if going to the chemist of your choice.

 

Appointments

Same day appointments are available and are released at 8 am.  Some prebookable appointments are available should the GP or Nurse wish to see you again.  These appointments can book up very quickly so remember there are always on the day appointments from 8 am.  There are also emergency appointments every day.

Opening Hours:

8 am - 6 pm Mon - Fri. 

Out of Hours:

Please call the NHS 24 on 111 or access www.nhs24.com

 

Monday Late Surgery

On a Monday evening we have a surgery up until 7 pm which is available for anyone to access.

 

Workers' Surgery


This is a very popular clinic and is held on a Tuesday evening between 6 pm - 8 pm.  We realise the difficulty some people have making surgery times because of work commitments.  We hope that this extension of our normal working hours will enhance our continued commitment to the care of our patients.

 

Cancelling Your Appointment


If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery asap as someone else can use the appointment.

Accessibility and Appointments 

appointmentsThe Practice is open from 8.00 to 6.00 pm Monday to Friday, however appointments are available until 7.00 pm on a Monday and 8.00 pm on a Tuesday for patients who work full-time.

Surgeries generally run between 8.45 am and 5.00 pm.

We have late surgeries on a Monday from 6.00 pm - 7.00 pm and on a Tuesday evening for patients who work full-time from 6.00 pm - 8.00 pm.

You must have an appointment to be seen and many of our appointments are now bookable on the day BUT please phone at 8 am on the day you require the appointment.

We changed many of our appointments to booking on the day due to the high number of patients who book appointments in advance and then forget to come for their appointment. If you do not require your appointment you MUST cancel it as this could be given to someone else.

We do have some prebookable appointments if the Doctor or Nurse wants you to come back within a certain time.  Please tell the receptionist the Doctor wishes you to return and an appointment will be given. 

There are also emergency appointments available every day.

Minor illness appointments (2 years and over)

Sister Keegan our Nurse Practitioner is qualified to examine, diagnose, and prescribe for any of the conditions below.  She can see and treat any patients who may have:

  • Chest infection

  • Cough and cold

  • Insect bites
  • Rash
  • Sore throat

  • Sore ear

  • Urine infection

  • Well woman issues

In a number of cases it might be worth considering an appointment with Sister Keegan rather than a doctor as you may be seen more quickly.

GENERAL INFORMATION

'Why does the receptionist need to ask what's wrong with me?'

It is not a case of the receptionists being nosey!

The reception staff are members of the Practice Team and it has been agreed that they should ask patients 'why they need to be seen'. 

Reception staff are trained to ask certain questions in order to ensure that you receive:

  • The most appropriate medical care

  • From the most appropriate health professional

  • At the most appropriate time

RECEPTIONISTS ARE ASKED TO COLLECT BRIEF INFORMATION FROM PATIENTS:

  1. To help doctors prioritise house visits and phone calls.

  2. To ensure that all patients receive the appropriate level of care

  3. To direct patients to see the nurse or other health professional rather than a doctor where appropriate.

RECEPTION STAFF, LIKE ALL MEMBERS OF THE TEAM, ARE BOUND BY CONFIDENTIALITY RULES

  • Any information given by you is treated strictly confidential.

  • The Practice would take any breach of confidentiality very seriously and deal with this accordingly.

  • You can ask to speak to a receptionist in private away from reception

  • However if you feel an issue is very private and do not wish to say what this is then this will be respected.

 Worker’s Surgery

This is a very popular clinic and is held on a Tuesday between 6.00 pm - 8.00 pm.  We understand the difficulty some people have making surgery times because of work commitments and hope that this extension of our normal working hours will enhance our continued commitment to the care of our patients.

 
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